Category Archives: Service

Hotel Assistances to Guests

Reference: Guest Directory

Below are hotel assistances for our guests that have been written in the Guest Directory provided in each guest room:

Adapters

Airline booking / re-confirmation

Airport & Inter-hotel Transfers

Amenties

Baby needs

Bell Service & CheckOut

Bible

Billing procedure

Car rental and tours

Check In and Check Out time

Children

Credit Cards

Electric current

Emergency

e-Mail & Wireless Internet Access

Express Mail / packages

Fax

Fitness Center

Hair dryer

Housekeeping

House Rules

Ice

Iron & board

In-house guest activities

In-room safe

In-Room Spa

Keys

Parking Lot

Photocopy

Printing

Pets

Lugage Service

Massage

Mail Service

Maintenance

Medical Services  & Medications

Minibar

Newspaper & Magazine

Reservations to other Aston hotels

Room Service

Safety Deposit Box

Sales & Catering Office

Shoe shine

Laundry / Dry Cleaning Service

Shopping

Swimming Pool

Sightseeing Excursions

Taxis

TV Channels

Valet Parking

Wake-Up Call

Qiblat

Qur’an & Praying Mat

“15 Minutes Alana Promise”

Mission:

To offer “15 Minutes Alana Promise” to our guests and if we fail to provide the service within the time frame, the guest will not pay such product.

We need to design operational concept to achieve the mission by anwering the following 3 questions:

Q. What changes are to be made to execute this mission?

Group Feedback:

  • Give socialization about the 15 minutes excellence service to all staff
  •  Provide Live Chat to Fast Response (emergency, service, etc)
  • Provide Wi-Fi Pop Up : Safety, Security, Emergency Phone & Map
  • Make an award program entitled the best 15 minutes excellence service to motivate
  • Understanding of product knowledge
  • Good team work and updating information.
  • Upgrades facilities
  • Training cooking methode&trick
  • Special lift for room service
  • Refresh product knowledge regularly
  • Private pantry for room service
  • Additional manning staf
  • Special OT for room service
  • Template standard delivery service
  • Job section

 

Q. What are success factors of this mission?

Group Feedback:

  • Responsibility
  • SOP
  • Sense Of Belonging
  • Appropriate Training
  • Human
  • Equipment
  • Knowledge
  • System
  • Effective Communication

 

Q. What supports are needed for this mission?

Group Feedback:

  • Inter-Department Support & Team Work
  • Upgrade Facilities
  • Soft & Skill Training