Category Archives: Concept

“15 Minutes Alana Promise”

Mission:

To offer “15 Minutes Alana Promise” to our guests and if we fail to provide the service within the time frame, the guest will not pay such product.

We need to design operational concept to achieve the mission by anwering the following 3 questions:

Q. What changes are to be made to execute this mission?

Group Feedback:

  • Give socialization about the 15 minutes excellence service to all staff
  •  Provide Live Chat to Fast Response (emergency, service, etc)
  • Provide Wi-Fi Pop Up : Safety, Security, Emergency Phone & Map
  • Make an award program entitled the best 15 minutes excellence service to motivate
  • Understanding of product knowledge
  • Good team work and updating information.
  • Upgrades facilities
  • Training cooking methode&trick
  • Special lift for room service
  • Refresh product knowledge regularly
  • Private pantry for room service
  • Additional manning staf
  • Special OT for room service
  • Template standard delivery service
  • Job section

 

Q. What are success factors of this mission?

Group Feedback:

  • Responsibility
  • SOP
  • Sense Of Belonging
  • Appropriate Training
  • Human
  • Equipment
  • Knowledge
  • System
  • Effective Communication

 

Q. What supports are needed for this mission?

Group Feedback:

  • Inter-Department Support & Team Work
  • Upgrade Facilities
  • Soft & Skill Training